11/12/2020 COVID-19 Update

posted: by: Staff Tags: "Clinic Specials" "News" 

COVID-19 UPDATE: Our practice is now open for normal business hours, curbside appointments are available, and limited in practice appointments are now available.

To our Valued Clients,

The health and well-being of your pet has continued to be our top priority throughout the pandemic. At this time, we are open for regular business hours. However, for the health and safety of our staff, clients, and our community, we will be operating under a modified business structure:

Starting Monday, November 16th, each doctor will have one day a week that they will be seeing their clients in the clinic examination rooms.  This will be limited to one person and a cloth mask must be worn at all times covering both the nose and mouth.  The person accompanying the pet will have their temperature taken, need to confirm that they do not have symptoms of COVID-19, and confirm that they have not had any recent exposure.  We will be bringing patients straight into exam rooms, bypassing the waiting room.  We ask that you remain seated during the exam to maintain as much distance as possible as our rooms are small.

If you are offered an exam in clinic with your doctor, you are not required to come in - it is just available for you to do so.  If you prefer to maintain your visit as curbside as we have been doing for the past 6 months, please don't hesitate to let our staff know. Your pet's exam will be conducted as if you were there and you will be called by your doctor.  We will continue to limit pickups of prescriptions and food items to curbside only.  As our facility and rooms are small, we will fully re-open as soon as it is safe to do so. 

The following days have been designated for each doctor:

Dr. Hyatt will have appointments to see clients in clinic on Mondays

Dr. Walker will have appointments to see clients in clinic on Tuesdays

Dr. Henderson will have appointments to see clients in clinic on Fridays

While the CDC and other health authorities have indicated that dogs, cats, and other domestic animals are not considered at risk for contracting COVID-19, we are taking extra precautions to ensure the health and safety of humans within our facilities— notably our clients and staff. Keeping our practice "hospital-clean" has always been a priority for us, and we continue to do so. Additionally, for the safety of our team and your family, we are monitoring AVMA and CDC recommendations and will continue to increase our attention to cleaning frequency and methods accordingly. We are happy to provide options for hand cleaning for both clients and team members, and we work closely with our staff to ensure that anyone who is not feeling well understands that we support them staying home.

To our clients:

         If you are feeling ill or experiencing flu-like symptoms and have an upcoming wellness (not critical) appointment, we kindly ask that you call us to reschedule - regardless of whether or not your appointment is curbside or in clinic.

         If you are healthy with no signs of illness, please bring your animal to our hospital and practice social distancing including no physical touching, appropriate hand washing and keeping 6-10 feet of distance, whenever possible, from others in the clinic and outside.

         If your pet requires urgent care or has a medical emergency, and you are ill, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital. If you call ahead, we will gladly accommodate your representative and make appropriate arrangements.  If you do not have a trusted friend, neighbor, or healthy family member to transport your pet, please call so we can evaluate for possible accommodations.

For additional questions, please contact us at 386-445-1822.  Thank you for your patience and cooperation. We look forward to seeing you and your pet soon.

- Your pet healthcare partners at Community Animal Clinic